It's easy to send the log file: open PhoneRescue> click the Menu tab of PhoneRescue> click Send Log-file to Us > send the zip file to us as attachment.ģ. If problem persists, please send a log file to our Support Team. Firstly, please restart your iOS device and PhoneRescue to run it again.Ģ. If you encounter the crash/freeze problem, please help us to fix it by follow suggestions below:ġ. Some customer feedback PhoneRescue may crash or freeze occasionally. There are some manufacturers links provided as below according to the different CPU Vendor. At present, PhoneRescue only supports the special characters as addition, for Windows user, it may require them to manually install CPU driver when recovering the password. ![]() Some special characters cannot be recovered, such as the International input method special characters. There is no doubt that it will take much time. Meanwhile, if you cannot remember the length of your original password, please choose the maximum length as possible. ![]() For instance, your original password is a six-digit password but you only choose the 2-5 digits on settings. The length of original password is incorrect. Meanwhile, if you cannot remember the types of your original password, please choose multiple types as possible. For example, the type of your original password includes Numbers and Special Characters, but you only check the Numbers or Characters type. ![]() You don’t choose the correct type of original password. What to do if PhoneRescue fails to recover the password of iTunes encrypted backup? Please refer to the following instructions to solve this issue.ġ.
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